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Rating Summary

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My experience with Gagnon Overhead Doors

5
22 March 2024 , Jim S (Tidnish Bridge, NS)

Recently purchased and had installed three 10 x 8 garage doors from Gilles at Gagnon Overhead Doors. Enjoyable experience from Gilles at sales to Roger at installation. I would without a doubt… Read more Recently purchased and had installed three 10 x 8 garage doors from Gilles at Gagnon Overhead Doors. Enjoyable experience from Gilles at sales to Roger at installation. I would without a doubt recommend them to anyone in the market for garage doors.
Thank You,
Jim Sloan
Tidnish Bridge
N.S.

Bon service de réparation ,ce 20 mars 2024

5
20 March 2024 , Fernando B (Shediac, NB)

Votre technicien a réparé notre ouvre porte Garaga 1/2 hp pour notre garage. En effet monsieur Cris Brine est compétent et très débrouillard pour trouver le problème et… Read more Votre technicien a réparé notre ouvre porte Garaga 1/2 hp pour notre garage. En effet monsieur Cris Brine est compétent et très débrouillard pour trouver le problème et le régler. Il est un jeune homme très affable et poli avec ses clients.

Great experience

5
15 March 2024 , Simion P (Riverview, NB)

Everything went smooth, the installation was very quick and the final product is exactly what we expected.

Installed product:

Standard+ Flush Garage Door

Estimate

1
09 February 2024 , Laurie L (Moncton , NB)

Very unprofessional salesman. My garage door was damaged. He would not come do an inspection, I had to send him 15 pictures of the damage. This was being paid for by my insurance and he wouldn’t give… Read more Very unprofessional salesman. My garage door was damaged. He would not come do an inspection, I had to send him 15 pictures of the damage. This was being paid for by my insurance and he wouldn’t give me a full price quote for the insurance company could cut them a check. Come to find out I called another company and they were very professional and came and did the inspection and it was 700$ cheaper than Gagnon. Stay away. Salesman just wanted money $$$$

Company response:

We are sorry that you did not receive the experience that you hoped for. We try to make sure everyone has the best customer service. Our salesperson did send you a revised quote that you requested for the 3 panels that you were in need of. We are the Garaga experts in the region, so we hope that whomever you got this better price from, gets the product that you really need. We thank you for your feedback, we will grow and learn from this.

Exceptional service !!!

5
03 February 2024 , Brent H (Moncton, NB)

I was out of town for work in December on a Thursday when my wife called the spring broke on our old door. One call to Gagnon, they set up a meeting for Friday morning the day of their Christmas staff… Read more I was out of town for work in December on a Thursday when my wife called the spring broke on our old door. One call to Gagnon, they set up a meeting for Friday morning the day of their Christmas staff party. We picked out a new door from their very well trained helpful staff and had it installed on the following Monday. Exceptional customer service and a happy wife that could get her car out of the garage !!!! Thank you team Gagnon !!!

Winter Garage Door Repair

5
31 January 2024 , Jonathan O (Moncton, NB)

Gagon service was extremely positive. The garage door chain broke making my door unusable. When it broke and fell the caster broke out of the track.
Called and got very friendly and professional… Read more
Gagon service was extremely positive. The garage door chain broke making my door unusable. When it broke and fell the caster broke out of the track.
Called and got very friendly and professional help with my need. Initially told a day or two for service. Then WHOW, got a call within 1hr that service professionals were available now. They showed up within 15 minutes.
The service personnel were more than helpful in identifying my need and making repairs. The repairs were fast and professional.

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