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1
09 Février 2024 , Laurie L (Moncton , NB)

Very unprofessional salesman. My garage door was damaged. He would not come do an inspection, I had to send him 15 pictures of the damage. This was being paid for by my insurance and he wouldn’t give… En savoir plus Very unprofessional salesman. My garage door was damaged. He would not come do an inspection, I had to send him 15 pictures of the damage. This was being paid for by my insurance and he wouldn’t give me a full price quote for the insurance company could cut them a check. Come to find out I called another company and they were very professional and came and did the inspection and it was 700$ cheaper than Gagnon. Stay away. Salesman just wanted money $$$$

Réponse de l'entreprise:

We are sorry that you did not receive the experience that you hoped for. We try to make sure everyone has the best customer service. Our salesperson did send you a revised quote that you requested for the 3 panels that you were in need of. We are the Garaga experts in the region, so we hope that whomever you got this better price from, gets the product that you really need. We thank you for your feedback, we will grow and learn from this.

Exceptional service !!!

5
03 Février 2024 , Brent H (Moncton, NB)

I was out of town for work in December on a Thursday when my wife called the spring broke on our old door. One call to Gagnon, they set up a meeting for Friday morning the day of their Christmas staff… En savoir plus I was out of town for work in December on a Thursday when my wife called the spring broke on our old door. One call to Gagnon, they set up a meeting for Friday morning the day of their Christmas staff party. We picked out a new door from their very well trained helpful staff and had it installed on the following Monday. Exceptional customer service and a happy wife that could get her car out of the garage !!!! Thank you team Gagnon !!!

Winter Garage Door Repair

5
31 Janvier 2024 , Jonathan O (Moncton, NB)

Gagon service was extremely positive. The garage door chain broke making my door unusable. When it broke and fell the caster broke out of the track.
Called and got very friendly and professional… En savoir plus
Gagon service was extremely positive. The garage door chain broke making my door unusable. When it broke and fell the caster broke out of the track.
Called and got very friendly and professional help with my need. Initially told a day or two for service. Then WHOW, got a call within 1hr that service professionals were available now. They showed up within 15 minutes.
The service personnel were more than helpful in identifying my need and making repairs. The repairs were fast and professional.

Very impressed with Gagnon!

5
30 Janvier 2024 , Christine B (Brookdale, NS)

From the first contact with Gagnon, I knew this was a highly professional company that would be great to deal with. Initially I called and then had the opportunity to visit their showroom. Every… En savoir plus From the first contact with Gagnon, I knew this was a highly professional company that would be great to deal with. Initially I called and then had the opportunity to visit their showroom. Every person was knowledgeable, polished, professional, courteous and proud of their company.

Garage door 2

3
30 Janvier 2024 , Barry L (Riverview, NB)

I found the opener to be very expensive and when compared to the other opener in my garage it was considerably more noisy. The installer was excellent and completed the work promptly.

New gagage door

5
30 Janvier 2024 , Louis L (Dieppe, NB)

The whole process was very painless.

It looks good & works well